• How do I register with your company to view your prices and shop?

Please click the "New Customer" link on the top right of the page and fill in the required information. Applications are immediately approved. However, after a later review, if the registering information is not valid the account will be canceled.

• Do you have a catalog you can send me?

No, our stock changes on a daily basis, our website is our catalog.

• Will you share or sell my information with any other companies?

No, we do not share any of your information, ever.

• How do I know how much my shipping will cost? How long will it take?

You can check this by clicking SHIPPING POLICY.
To get an estimate on 2nd Day and Next Day before making your order please visit Fedex.com to calculate this.

• Do you ship COD?

No, we do not.

• Do you drop ship?

No, we do not. All orders must be the minimum of $50.00. Customers that want their order to be shipped somewhere other than their billing address may be asked to sign a waiver with a copy of their driver's license. This process may slow down same day shipping if it is not completed before the pick up time.

• Do you ship internationally?

Yes, the customer would need to contact us via email info@emartwholesale.com or by phone 770-234-0323 for directions on making an order.

• Do you restock your jewelry?

Yes, however, some items are fashion and cannot be restocked. Please email us at info@emartwholesale.com for specific requests.

• There is an item I am looking for that I do not see on you website, can I email a picture to you to see if you can get it?

Yes, we do business with 150 manufacturers and are able to find items we do not currently carry.

• How long will it take to get a reply when I email a question or request?

No more then 24 business hours.

• How often do you add items to your website?

We add items 5 days a week, excluding holidays.

• Do you have a showroom I can visit?

Yes, we have a location at 5597 Buford Hwy NE, Doraville, GA 30340. Our showroom has 85% more inventory then the website and is open 7 days a week, excluding holidays. The showroom's phone is 770-451-4088.

• Can I make an order online and pick it up at your Showroom?

Yes, but all pick up orders must be prepaid online. You would chose the "Pick Up" option during your check out process. If you choose to shop more in the showroom when picking up your order, your internet order will count towards the $100 minimum in the showroom.

• Is everything on your website in your Showroom?

No, some items are exclusively on the website. This is especially true for items in the Dozen Pack and Dollar Jewelry categories.

• Can I call or fax in my order?

No, all customers must make their orders online. If a customer needs assistance with making their order they can contact us at 770-234-0323 and a customer service representative will walk them through the process.

• How do I make an order if I do not feel comfortable putting my credit card information on the computer?

You can make your order online and choose the "Phone Order" option as your payment. You will then have 24 business hours to contact us with payment. However, if you are unable to contact us by that time your order will be canceled.

• Do you accept PayPal?

No, we currently do not.

• How do I know when my order has be shipped?

You will be emailed your tracking number at the end of the business day that it is shipped. All orders made by 2pm EST are shipped the same business day, otherwise they will be shipped the following business day.

• Will I be notified if something is missing from my order before it is shipped?

If you request to be notified in your customer note, we will call you. Otherwise we will ship the order as is, so that you may receive your order as soon as possible.

• Will you substitute an item if it is out of stock?

No, unless the customer requests us to do so.

• Do you ship back orders?

No, we do not ship back orders unless the customer has requested us to do so. Anything out of stock during the time of shipment is canceled.

• I received my order and there is an item that is broken, what do I do?

You will need to email returns@emartwholesale.com within 3 days on receiving your order. The email should include your order number and the item number with a description of the problem.
You will then be emailed back the instructions to return the item. All directions must be followed in order to receive a credit. All return requests received after the 3 day period are will not be approved. Only items received defectively or incorrectly will be approved for return.