Please note that when making an order with Emartwholesale.com that you are agreeing that you understand our Terms of Use as well as our Return Policy.

1. All return requests must be emailed to returns@emartwholesale.com. Do not call with return issues. Do not fax any returns.

2. That email must include the Order number, Item number and issue of the item.

3. We do not accept returns after 3 days of the package being delivered, you must contact within this time period.

4. We do not accept returns for Dozen Pack items, Closeout items and items that have lost crystals or rhinestones. However, we can send lose crystals to replace the misplaced ones.

5. We do not accept returns that are not in the item's original packaging or in used condition.

6. We must receive the return items with in 7 days of sending the return approval email.

7. Each step in the email must be followed to receive a full credit as well as credit for return shipping.

8. Any return received that was not approved will be sent back to the customer.

9. Any return received that did not follow all the instructions will not receive credit for the return shipping.

10. We do not credit delivery confirmation.

11. We do not accept returns that have been purchased through the showroom. The showroom's policy states that all items are final sale and must be checked before leaving the store.
12. We do not credit shipping for international orders.

13. We do not accept any returns that are not pre-approved, these packages will be returned to sender.